Case study research involves ongoing interactions between design, data collection and analysis [Yin, 1998]. It also requires the researcher to be able to deal with a range of potential sources of evidence: documentation, archival records, interviews, direct observations, participant observation, and physical artefacts. The case study "attempts to thoroughly assess a cluster of factors by focusing on a small number of cases" [Adams and Schvaneveldt, 1985]. Case studies can be either explanatory, descriptive or exploratory. Obviously, each of these have different orientations. What then are the processes in case study research and what decisions were made for this thesis (and why)?
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